We utilize the amazon network for our downloads, and all files are regularly checked to ensure they are not corrupted. If you are facing any download issues, please follow the steps below.
1) Please reboot your system and router and then attempt to download the file once again.
2) Please ensure any firewalls on your system or router are temporarily disabled in case they are causing connection issues to our download servers.3) Please wait a small period of time and try again as there may be a routing issue between you and the server.
If you have downloaded a file and found it to be corrupt, any further attempts of downloading the same file may also result in it being corrupted. This is usually due to your browser's cache caching the corrupted file. Please attempt to use a different browser or clearing the cache of your current browser before downloading the file again. In most browsers, this option is located in the options menu.
Lost serial key or download link
If you have lost your serial key or product download link, you can retrieve it within just a few seconds on the order history page of our store. Please follow these steps below for navigating to this page: 1) On our store, you will see the "My ...
Where do I find my license key and product download?
After purchasing a product from our store, the download and license key can be found on the instant downloads page of our store. This can be found by clicking "My Account" above the navigation bar, logging in, and then clicking "Instant Downloads" on ...
Serial or download link lost
Vous trouverez la clé de série et/ou le lien de téléchargement du produit que vous avez acheté sur la page Historique des commandes. Pour trouver cette information, suivez ces étapes : 1) Sur notre page web principale (où vous verrez les nouvelles) ...
Reinstalling a product with Administrative rights
We highly recommend installing products with administrative rights to avoid any issues. If our support team has advised you to do so, or you are running into issues, we recommend reinstalling the product with administrative rights by following the ...
Why we are unable to refund your order
Due to the nature of downloadable products, we are unable to offer refunds for products purchased on our store. While we do understand mistakes can happen, we do try to make this as clear as possible and we ask you to confirm you understand this ...