Second hand product activation
If you have purchased a used game or add-on, the serial number is likely already registered to the original owner and can only be activated again using his information (e-mail and password). Please refer to the person who resold you the product. Aerosoft is unable to assist with this.
Where do I find my license key and product download?
After purchasing a product from our store, the download and license key can be found on the instant downloads page of our store. This can be found by clicking "My Account" above the navigation bar, logging in, and then clicking "Instant Downloads" on ...
Is product X compatible with simulator Y?
If you would like to know if a product is compatible with your simulator (or hardware), please check the product page and scroll down to the requirements list. If your simulator is not listed in the requirements, you should assume the product will ...
Reinstalling a product with Administrative rights
We highly recommend installing products with administrative rights to avoid any issues. If our support team has advised you to do so, or you are running into issues, we recommend reinstalling the product with administrative rights by following the ...
Help! I receive a "Feature Transfer Error" or or "Catastrophic Failure" when installing a product
If you are receiving the error "Feature Transfer Error" or or "Catastrophic Failure" when installing a product, please follow the steps below: Please make sure you are logged into your PC with Administrator privileges before following the steps ...
My anti-virus is blocking a product installation
In some cases, we may ask you to install a product with your virus software disabled because one of the files in the product is incorrectly identified as a dangerous file. Unfortunately, we see this happening quite often, but of course, we check our ...