Invalid/Incorrect Serial Key
All serial codes on our store are tested and have an extremely low rate of failure. There are three reasons why a serial key may fail, they have been listed below.
1) The serial code is not entered correctly, we recommend copy and pasting the key to avoid any incorrect characters.
2) The serial code has been copied and pasted with a space before or after the code.
3) The email entered is not exactly the same as in our system. Please make sure the casing is correct, firstname.lastname@example.org is not the same as Name@mail.com.
Should you still have issues with your license key, please create a ticket with us here so our team can assist you further.
Invalid FlightFactor Serial Key
Please note this article only applies to the B777, B757, B767, A350, and A320 Ultimate by FlightFactor for X-Plane 11. For all other serial keys, please read this article here. Unfortunately, Aerosoft does not have control over FlightFactors serial ...
Lost serial key or download link
If you have lost your serial key or product download link, you can retrieve it within just a few seconds on the order history page of our store. Please follow these steps below for navigating to this page: 1) On our store, you will see the "My ...
PFPX Serial Key Reset
Unforunately, Aerosoft does not have control over PFPX license keys and as such only the developers of PFPX can reset your serial key. You can reach them by submitting a ticket on their website: http://flightsimsoft.com/support/ Please make sure to ...
Where do I find my license key and product download?
After purchasing a product from our store, the download and license key can be found on the instant downloads page of our store. This can be found by clicking "My Account" above the navigation bar, logging in, and then clicking "Instant Downloads" on ...
Serial or download link lost
Vous trouverez la clé de série et/ou le lien de téléchargement du produit que vous avez acheté sur la page Historique des commandes. Pour trouver cette information, suivez ces étapes : 1) Sur notre page web principale (où vous verrez les nouvelles) ...