Help! I purchased a product from a store that no longer exists
If you have previously purchased an Aerosoft product from a shop that no longer exists, it is still possible to receive updates for the product using our update database providing you have the serial key.
Most shops send you a serial key to your email after purchase, so we highly recommend checking the email you purchased the product with.
To update your product:
1) Create an account on our update database: https://support.aerosoft.com/pages/login
2) Select the product you own and enter your serial key.
The product will now be added to your account on our update database. You'll be able to download the latest product installers here.
In the event you cannot find your license key, please create a support ticket with the receipt, order confirmation or payment confirmation from the original order.
Resetting your shop password
Always remember to check your emails spam folder for the password reset link! To receive a new password for your account, please click on the "Lost password" button below the Log-in field in our shop. Optionally, you can click this link. You will ...
Why we are unable to refund your order if a product was purchased for the wrong simulator
Due to the nature of downloadable products, we are unable to offer refunds for products purchased on our store. While we do understand mistakes can happen, we do try to make this as clear as possible and we ask you to confirm you understand this ...
Second hand product activation
If you have purchased a used game or add-on, the serial number is likely already registered to the original owner and can only be activated again using his information (e-mail and password). Please refer to the person who resold you the product. ...
Help! I receive a "Feature Transfer Error" or or "Catastrophic Failure" when installing a product
If you are receiving the error "Feature Transfer Error" or or "Catastrophic Failure" when installing a product, please follow the steps below: Please make sure you are logged into your PC with Administrator privileges before following the steps ...
Where do I find my license key and product download?
After purchasing a product from our store, the download and license key can be found on the instant downloads page of our store. This can be found by clicking "My Account" above the navigation bar, logging in, and then clicking "Instant Downloads" on ...