My order is not displayed in Aerosoft One!
Make sure that you have selected the correct simulator in your library.
If this is the case you have the option to search for the desired product using the filter function and install the product via Aerosoft One.
If the product is still not displayed, it may be that the product is not supported by Aerosoft One.
In this case, you can find the product in your library under "Other Add-Ons", where you can search for your product again using the filter function and then start the installation externally.
My simulator is not displayed in Aerosoft One!
It is difficult to generalize why a simulator is not displayed in Aerosoft One. Here it would be best if you write us a ticket in which you name the simulator and send us your Aerosoft One log file. This can be found by clicking on "Contact Support" ...
Do I have to be an Aerosoft customer to use Aerosoft One?
In order to log in to Aerosoft One, you will need an Aerosoft account, which is the account you would use on www.aerosoft.com All products that are included in your Aerosoft account will be included in Aerosoft One.
Is Aerosoft One free?
You can use Aerosoft One itself for free. However, you need to purchase the products managed by Aerosoft One.
How do I get the latest version of Aerosoft One?
At https://one.aerosoft.com there will always be the latest version of Aerosoft One.
Which simulators are supported by Aerosoft One?
Aerosoft One can be used on Windows, macOS and Linux. The following simulators are compatible in Aerosoft One with the respective system. Simulator Windows macOS Linux MSFS (also Steam) Yes No No Prepar3D v4 und v5 Yes No No X-Plane 11 Yes Yes Yes