My simulator is not displayed in Aerosoft One!
It is difficult to generalize why a simulator is not displayed in Aerosoft One. Here it would be best if you write us a ticket in which you name the simulator and send us your Aerosoft One log file. This can be found by clicking on "Contact Support" under your account view in Aerosoft One and then clicking on "View Log File".
My order is not displayed in Aerosoft One!
Make sure that you have selected the correct simulator in your library. If this is the case you have the option to search for the desired product using the filter function and install the product via Aerosoft One. If the product is still not ...
Which simulators are supported by Aerosoft One?
Aerosoft One can be used on Windows, macOS and Linux. The following simulators are compatible in Aerosoft One with the respective system. Simulator Windows macOS Linux MSFS (also Steam) Yes No No Prepar3D v4 und v5 Yes No No X-Plane 11 Yes Yes Yes
Is Aerosoft One free?
You can use Aerosoft One itself for free. However, you need to purchase the products managed by Aerosoft One.
How do I get the latest version of Aerosoft One?
At https://one.aerosoft.com there will always be the latest version of Aerosoft One.
How does Aerosoft One work? What are the features of Aerosoft One?
Aerosoft One communicates with the Aerosoft Shop so you can log in with your Aerosoft account and see your purchased products. The application can be used for installing and updating products, as well as viewing news and product information.