Resetting your shop password
Always remember to check your emails spam folder for the password reset link!
To receive a new password for your account, please click on the "Lost password" button below the Log-in field in our shop. Optionally, you can click this link.
You will then need to enter the e-mail address of your account. Further steps will then be shown on the password reset page.
Help! I purchased a product from a store that no longer exists
If you have previously purchased an Aerosoft product from a shop that no longer exists, it is still possible to receive updates for the product using our update database providing you have the serial key. Most shops send you a serial key to your ...
Lost serial key or download link
If you have lost your serial key or product download link, you can retrieve it within just a few seconds on the order history page of our store. Please follow these steps below for navigating to this page: 1) On our store, you will see the "My ...
Second hand product activation
If you have purchased a used game or add-on, the serial number is likely already registered to the original owner and can only be activated again using his information (e-mail and password). Please refer to the person who resold you the product. ...