Where can I find support/help for Aerosoft One?

Where can I find support/help for Aerosoft One?

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    • Where can I find a manual of Aerosoft One?

      With Aerosoft One you get a manual in the form of a PDF file. In this all basic functionalities of Aerosoft One are explained. Alternatively, Aerosoft One starts the introduction tour after the first login, which also explains all functions. This ...
    • My order is not displayed in Aerosoft One!

      Make sure that you have selected the correct simulator in your library. If this is the case you have the option to search for the desired product using the filter function and install the product via Aerosoft One. If the product is still not ...
    • Which simulators are supported by Aerosoft One?

      Aerosoft One can be used on Windows, macOS and Linux. The following simulators are compatible in Aerosoft One with the respective system. Simulator Windows macOS Linux MSFS (also Steam) Yes No No Prepar3D v4 und v5 Yes No No X-Plane 11 Yes Yes Yes
    • Where does Aerosoft One store my user data?

      Aerosoft One stores your user data in the following directory for each operating system: On Windows: C:\Users\{username}\AppData\Roaming\Aerosoft One. On Mac: /Users/{username}/Library/Application Support/Aerosoft One. On Linux: ...
    • How do I install or uninstall Aerosoft One?

      You can find the latest version of the Aerosoft One installer at https://one.aerosoft.com. On Windows: Simply run the downloaded Aerosoft One Setup.exe file to install the app. The app can be uninstalled from Windows Settings > Apps > Aerosoft One > ...