We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need.

ISSUES WITH YOUR MICROSOFT ACCOUNT

  • Lost credentials
  • Difficulty creating an account
  • Question about your personal information
  • Account locked for violating the TOS
  • Account banned

Aerosoft cannot help with Microsoft account issues. To discuss these matters, visit https://support.xbox.com/help/account-profile/browse or contact Xbox live support https://support.xbox.com/

ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING ISSUES)

  • Questions about a pre-order or a purchase
  • Question about the payment method
  • Problem redeeming a code

Aerosoft does not have access to the Microsoft Account and billing system. To fix account and billing issues, visit https://support.microsoft.com (payments tab) or contact the Microsoft Store support team https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

REFUNDS - Digital Download

For information on refunds for the digital download version of the simulator, please visit the Microsoft Flight Simulator Knowledge base article All versions - Refund & Cancellations

TECHNICAL ISSUES WITH THE MICROSOFT STORE & WINDOWS 10

  • Error codes that start with “0x800”
  • Issues with Gaming Services
  • Corrupted or missing Windows 10 updates

Aerosoft can only provide limited Windows 10 and Store technical support. To find download and installation troubleshooting steps, search our knowledge base articles.

For in-depth troubleshooting, search the error code on https://answers.microsoft.com/en-us or contact Microsoft Support

GAME PASS - DOWNLOAD, INSTALLATION, ACCOUNT & BILLING 

  • General questions
  • Subscriptions and account management
  • Games Installation and download issues via Game Pass app
  • Game Pass app troubleshooting

Aerosoft is unable to provide technical support for Game Pass.  For questions about your Game Pass subscription or account, visit https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq or contact Xbox live support https://support.xbox.com/

ISSUES WITH THE RETAIL DISC VERSION (PC)

  • General questions about the disc version
  • Exchange of the disc version
  • Download and installation issues with the disc version

Search our knowledge base articles here:  https://helpdesk.aerosoft.com/portal/en/kb/microsoft-flight-simulator

To contact us directly, please click here: https://helpdesk.aerosoft.com/portal/en/newticket?departmentId=353346000000006907

ISSUES WITH STEAM 

  • Download and installation issues
  • Technical troubleshooting
  • Refunds and cancellations

Aerosoft cannot provide support for the Steam Client. For basic technical support, search the Microsoft Flight Simulator Knowledge base articles. For in-depth assistance with Steam contact https://help.steampowered.com/en/

ISSUES WITH YOUR XBOX SERIES X|S CONSOLE

  • Hardware and networking issues
  • Download and installation issues

Aerosoft is unable to provide support for the Xbox Series X|S consoles. For basic technical support, search the Microsoft Flight Simulator Knowledge base articles. For in-depth assistance with your Xbox Series X|S console, visit https://support.xbox.com/en-US 

ISSUES WITH MARKETPLACE PURCHASES

  • Missing content 
  • Duplicate charges

Aerosoft is unable to manage Marketplace purchases. Please visit the Microsoft Flight Simulator dedicated knowledge base https://flightsimulator.zendesk.com/hc/en-us/sections/360004530679-Purchase to find solutions orhttps://flightsimulator.zendesk.com/hc/en-us/requests/new.

IN-GAME ISSUES

  • General questions
  • Technical support

The Microsoft Flight Simulator Support team will provide basic and advanced technical support for Microsoft Flight Simulator. Bugs and issues that cannot be resolved through regular troubleshooting will be escalated to the development team. 

Before contacting the support team we recommend searching the forums

https://forums.flightsimulator.com/ and the knowledge base https://flightsimulator.zendesk.com/hc/en-us/categories/360001769531-Microsoft-Flight-Simulator for answers to gameplay questions and common technical issues. You can also join the official Discord channel https://discord.com/invite/msfs to communicate in real time with experienced simmers.

If your issue is not listed in the KNOWN ISSUES (Last update: Aug. 30th, 2021) list or hasn't been reported in the forums, submit a request using the most appropriate contact form on the Microsoft Flight Simulator Zendesk.

BUG REPORTS 

  • Non game breaking bugs
  • Navaids and ATC issues
  • Feature requests

Aerosoft is unable to take bug reports for the simulator unless they involve our products. Before submitting a new request, search the Bugs & Issues forums https://forums.flightsimulator.com/c/bugs-and-issues/200 to find bugs that have already been reported by the community, and add your vote.

 To report a non game-breaking bug that hasn't been reported yet, create your own forum thread on the Microsoft Flight Simulator forums.

FEEDBACK& NEW FEATURE REQUESTS

  • Ideas for the sim
  • Feature requests

To share your ideas and feedback, feel free to send a message to the Microsoft Flight Simulator team via the dedicated contact form: I want to share my feedback or request a new feature.

SDK

  • Questions about the SDK
  • Technical issues with the SDK

If you have any questions or need technical assistance with the SDK, DevMode Tools or SimConnect, please head to dedicated SDK Q&A platform. There, you can also submit an idea for future improvements, seek help, or exchange knowledge with other creators. For all your SDK related issues or questions, visit the SDK Documentation Website

INSIDER PROGRAM AND INSIDER AREA ISSUES (FLIGHT SIM WEBSITE)

  • Question about the Insider Program

Visit the Microsoft Flight Simulator FAQ https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General

PROBLEM WITH AN ADD-ON FROM AEROSOFT

  • Question about the content/feature
  • Documentation
  • Issues with the content (missing feature, bug, feedback, etc...)
  • Compatibility issues between the content and the base game on PC and Xbox Series X|S*
  • Wishlist item

For issues with Aerosoft addons, please check our knowledge base first. If you cannot find any relevant articles or the issue cannot be resolved, please contact us directly by clicking here.