This article is specifically for the Microsoft Flight Simulator 2024 - Limited Collector's Edition version sold via Aerosoft.com. For a general FAQ on Microsoft Flight Simulator 2024, click here.
I’m playing Microsoft Flight Simulator 2024 with my Game Pass Subscription while I wait for the LCE to arrive, but I don’t see the “Standard to Aviator Upgrade” content.
Before Microsoft can grant the “Standard to Aviator Upgrade” content, you need to sign in and play. Microsoft will grant the additional content daily, but with different time zones, it may be a day or two before you see the upgrade content in the simulator.
I have subscribed to Game Pass in the past, but I’m not a subscriber now. Will this Game Pass token work for me?
Yes, this token will grant you one month of Game Pass as of the date you start the subscription. This is true even if you were a Game Pass subscriber in the past.
I didn’t provide my gamertag when I ordered the LCE. Can I still get the “Standard to Aviator Upgrade” content?
Yes, you can still provide your gamertag to Aerosoft after completing your purchase. Just go to https://collector-gametag.aerosoft.com/ to provide your gamertag.
I pre-ordered the LCE for delivery outside of the US after November 5th. Am I still eligible to get a month of Game Pass with the “Standard to Aviator Upgrade”?
No, this offer is only available to people that ordered outside of the US before Aerosoft notified customers that the LCE shipment would be delayed.
I pre-ordered the LCE in the US. Am I eligible to get a month of Game Pass with the “Standard to Aviator Upgrade”?
No. The LCE is expected to ship out for US customers as originally planned on November 19th.
When should you activate your Game Pass subscription?
The Game Pass subscription will only last for one month. So, we recommend delaying redemption of your Game Pass token to make sure you have enough time to receive the LCE. Ideally, you would wait until MSFS 2024 launches on November 19th which would mean you have until December 19th to activate the Aviator Edition token included in the LCE.
Can I cancel my order for the LCE?
Aerosoft allows refunds for up to 14 days after you receive the LCE without specifying a reason for a full refund as long as the package is not opened. Simply send an email to info@aerosoft.com or open a ticket to request a refund. For more details, you can go here: https://www.aerosoft.com/us/revocation-right.
I have not received the CL-415 after pre-ordering. How do I access this aircraft?
The CL-415 is added to accounts in batches daily by Microsoft. If you do not see it immediately after purchase, check back the following day, and you should see it within the content manager. Note that this aircraft is not automatically downloaded, and you may not see a notification for it within the main menu, so you will need to check the content manager to see if it's available for download. Wait at least 3 days from the purchase date before contacting us if the aircraft is still missing from your content manager.
Does the Microsoft Flight Simulator 2024 - Limited Collector's Edition contain a Microsoft Store or Steam game code?
A Microsoft Store code is provided. No Steam keys are included with this version.
I receive a "No shipping type" message when in my cart
You may have the incorrect currency selected.
If you are located outside the US, you will need to use our EU store: https://www.aerosoft.com/en/shop/flight/microsoft-flight-simulator/msfs-simulator/4207/msfs-crj-550/700-limited-bundle?number=AS16202
If you are located within the US, you will instead need to use our US store: https://www.aerosoft.com/us/shop/flight/microsoft-flight-simulator/msfs-simulator/4409/microsoft-flight-simulator-2024-limited-collector-s-edition?number=AS16418-US
If you are located in the US and are using the US store but still receive this error, create a ticket with our sales department including your full address, and we'll be happy to assist.
I need to cancel or edit my pre-order
If you need to edit the shipping address or wish to cancel your pre-order for Microsoft Flight Simulator 2024 - Limited Collector's Edition, create a ticket with our sales department including your order number, and we'll be happy to assist.
What are the shipping costs?
Shipping costs are calculated during the checkout process and will be shown prior to purchasing.
Does the Microsoft Flight Simulator 2024 - Limited Collector's Edition contain DVDs?
No DVDs are included with the collector's edition. A digital game code is provided which can be used to download the simulator via the Microsoft Store.
What are the PC requirements for Microsoft Flight Simulator 2024?
(Click here for full screen version)
An Xbox Live account is required to use Microsoft Flight Simulator and an internet connection for activation!
You must accept the Microsoft Services Agreement (microsoft.com/msa). Requires download(s) (significant storage, broadband internet connection and ISP fees apply). May require additional hardware and subscriptions. Xbox services and support not available in all regions (xbox.com/regions). Features and online services may vary by region and change or be retired over time.